Effective Date: 01/01/2025

Last Updated: 01/01/2025

This Privacy Policy explains how Slidewaters (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit our website, purchase tickets, sign a waiver, join a membership program, buy gift cards, contact us, or otherwise interact with our services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use our Services. For additional terms governing your use of our website and services, please review our Terms of Service https://ws.slidewaters.com/terms-of-service

1. Information We Collect

A. Information You Provide Us

We may collect information you voluntarily provide, including:

• Contact details: name, email address, phone number, mailing address

• Order details: tickets purchased, visit date/time, products/add-ons, gift cards, memberships, refunds/exchanges

• Payment information: collected by our payment processor; we do not store full card numbers

• Waiver and participation information: participant name(s), emergency contact, date of birth/age confirmation, signature, waiver details

• Group/event details: party size, guest lists, corporate/school group information

• Communications: messages sent via forms, email, SMS, phone, chat, or social media

B. Information Collected Automatically

When you use our Services, we may automatically collect:

• Device and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, clickstream data

• Approximate location: inferred from IP address

• Cookies and similar technologies: used for analytics, site functionality, fraud prevention, and advertising

C. Information from Third Parties

We may receive information from:

• Payment processors (payment status, fraud indicators)

• Ticketing/booking and waiver platforms

• Advertising and analytics providers (conversion data, aggregated insights)

2. How We Use Your Information

We use the information we collect to:

• Process transactions and send confirmations

• Operate the venue experience (check-in, ticket/waiver validation, safety)

• Provide customer support and resolve issues

• Improve and secure our Services

• Send updates, reminders, and promotional communications (opt-out available)

• Comply with legal obligations and maintain records

3. How We Share Your Information

A. Service Providers

We share information with trusted vendors who help us operate our business, including:

• Ticketing/booking and waiver software providers

• Payment processors

• Email/SMS and customer support tools

• Hosting, analytics, and security providers

These providers may access information only to perform services on our behalf and are required to protect it.

B. Legal, Safety, and Compliance

We may disclose information if required by law or when necessary to:

• Comply with legal processes or government requests

• Protect the rights, safety, and property of guests, staff, or the public

• Investigate or prevent fraud or security issues

C. Business Transfers

Your information may be transferred in the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

D. With Your Direction

We may share information when you request it or provide consent.

4. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services and maintain business records

• Comply with legal and safety obligations

• Resolve disputes and enforce agreements

Retention periods vary based on the type of information and applicable laws.

5. Cookies, Analytics, and Advertising

We use cookies and similar technologies to:

• Enable essential site functionality

• Understand how our site is used

• Measure marketing performance

• Prevent fraud and enhance security

You may control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Text Messaging, Emails, and Communications

SMS Communications

By providing your mobile phone number and opting in, you consent to receive text messages related to reservations, customer service, and promotional offers. Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out or HELP for assistance. Your opt-in is not a condition of purchase.

Transactional messages (e.g., receipts, confirmations, safety notices) may still be sent even if you opt out of marketing messages.

Email Communications

You may unsubscribe from marketing emails using the link provided in each message.

We may still send transactional or service-related emails.

7. Mobile Information

We do not sell or share your mobile phone number or SMS consent status with third parties for marketing or promotional purposes.

Your mobile information may be shared only with service providers who help deliver text messages on our behalf. These providers must safeguard your information and use it only for the services they perform for us.

We do not disclose mobile information to unrelated third parties except as required by law, to protect our rights, or with your explicit consent.

8. Children’s Privacy

Our Services are not intended for children under 13 (or another age required by law) to use independently. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information, please contact us so we can take appropriate action.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

10. Contact Us

Slidewaters

Email: info@slidewaters.com

Phone: 509-682-5751

Mailing Address: PO Box 1601 Chelan, WA 98816

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date above. Continued use of our Services after changes are posted means you accept the updated policy.