Terms of Service 

Effective Date: 01/01/2025
Last Updated: 01/01/2025

These Terms of Service (“Terms”) govern your use of the website, online ticketing, waivers, memberships, gift cards, and any other services provided by Slidewaters (“we,” “us,” “our”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
For information on how we collect, use, and protect personal data, please review our Privacy Policy https://ws.slidewaters.com/privacy-policy.


1. Eligibility and Age Requirements
You agree that:
You are at least 18 years old, or you are using the Services with the permission and involvement of a parent or legal guardian.
If you purchase tickets or sign waivers for a minor, you confirm you are the minor’s parent/legal guardian or otherwise authorized to do so.
These Terms apply to all users of our Services, including parents or guardians acting on behalf of minors.


2. Use of Our Services
You agree to use our Services only for lawful purposes and in compliance with these Terms. We may suspend or terminate access to the Services if we believe you have violated these Terms or engaged in unsafe or unlawful behavior.


3. Reservations, Tickets, and Check In
When you book a reservation or purchase tickets:
You agree to provide accurate contact and payment information.
You are responsible for arriving on time and following all staff instructions.
Participation requirements (including supervision rules for minors, safety requirements, and eligibility criteria) may apply to your booking.
We may refuse entry or remove participants who do not meet safety requirements or who fail to follow instructions.


4. Waivers, Assumption of Risk, and Safety Rules
Slidewaters activities involve inherent risks (including but not limited to falls, collisions, equipment issues, weather-related hazards, and physical exertion). By purchasing tickets and/or participating:
You acknowledge and accept these risks.
You agree to follow all posted rules and staff directions.
You understand that a waiver is required, including for minors (to be completed/signed by a parent/guardian where applicable).
Important: These Terms do not replace any waiver you sign. The waiver and safety rules may include additional terms.


5. Pricing, Charges, and Payment
Prices are shown at the time of purchase and may change at any time. Your payment method will be charged as part of completing a reservation or purchase. Taxes and fees may be added at checkout.


6. Promotions, Discounts, and Gift Certificates
Promotions and discounts may have separate eligibility requirements, valid dates, or ID requirements.
Discounts may not be combined unless explicitly stated.
We may void a promotion or discount if eligibility requirements are not met.
Gift cards are non refundable and may only be used for eligible purchases.


7. Memberships
Membership benefits, pricing, and terms may change at any time. Memberships are non transferable unless explicitly stated.


8. User Accounts (If Applicable)
If you create an account, you are responsible for maintaining the confidentiality of your login information. Notify us immediately of any unauthorized access. We may suspend or terminate accounts that violate these Terms.


9. Acceptable Use of the Site
You agree not to:
Attempt to hack, disrupt, or interfere with the Site or its systems
Use the Site for unlawful, abusive, or misleading activities
Copy, scrape, or reproduce Site content without permission
Interfere with other users’ access to the Site
Violation of this section may result in termination of access.


10. Communications (Email and SMS)
Email Communications
You may receive transactional emails related to your purchases or reservations. You may unsubscribe from marketing emails at any time.
SMS Communications
By providing your phone number and opting in, you agree to receive text messages related to reservations, customer service, and promotional offers. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.
Reply HELP for assistance.
Carriers are not liable for delayed or undelivered messages.
If you have questions about your text or data plan, contact your wireless provider.
For more details on how we handle mobile information, see our Privacy Policy https://ws.slidewaters.com/privacy-policy


11. Intellectual Property
All content on our website—including text, images, logos, graphics, and media—is owned by or licensed to Slidewaters. You may not copy, reproduce, distribute, or modify any content without our written permission.


12. Third Party Services
Our Services may link to or integrate with third party platforms such as booking systems, waiver providers, or payment processors. We are not responsible for the content, policies, or practices of these third parties. Your use of third party services is governed by their respective terms.


13. Disclaimers
The Services are provided “as is” and “as available.” We do not guarantee that the Site or Services will always be available, error free, or uninterrupted.


14. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or revenues.
Our total liability is limited to the amount you paid for the ticket, reservation, or service giving rise to the claim.
Some jurisdictions do not allow certain limitations, so these may not apply to you.


15. Indemnification
You agree to defend, indemnify, and hold harmless Slidewaters and its owners, employees, and agents from any claims, liabilities, damages, or expenses arising from:
Your misuse of the Site or Services
Your violation of these Terms
Your violation of any law or third party rights


16. Changes to the Services
We may modify, suspend, or discontinue any part of the Services at any time, including pricing, hours, features, or availability.


17. Governing Law
These Terms are governed by the laws of the State of Washington. Any disputes arising from these Terms or your use of the Services will be handled in courts located in Washington State.


18. Changes to These Terms
We may update these Terms from time to time. When changes are made, we will update the “Last Updated” date above. Continued use of the Services after changes are posted means you accept the updated Terms.


19. Contact Us
For questions about these Terms or your reservation:
Slidewaters
Phone: 509-682-5751
Email: info@slidewaters.com
Mailing Address: PO Box 1601 Chelan, WA 98816